“Customized rings” – Any ring with custom engraving.
“Pre-Designed Rings” – Rings with an existing design, and without customization. Ring size IS NOT considered a custom attribute unless the size falls outside of our standard size offering.
Workmanship and Quality: All our rings are 100% guaranteed for workmanship and quality. If there is any issue with a ring, Alchemy Metalworks will replace the ring for free. We however cannot replace a ring that is damaged or worn due to everyday wearing.
Sizing Issues: Alchemy Metalworks is not responsible for inaccurate sizing information collected during the ordering process. Titanium rings cannot be resized, therefore please ensure your ring size prior to ordering (we suggest visiting your local jewelry store for a sizing tool). If a ring does not fit comfortably/correctly upon delivery, the ring can be returned and one substitute ring of a new size will be shipped. Alchemy Metalworks must be notified within 30 days after receiving the ring or the sale is considered final and no substitution will be provided.
Custom Rings: All custom rings require final approval by the customer before we start production. Therefore, please be detailed when reviewing the proof image(s) prior to final approval.
Order Cancellations: Any pre-designed ring order can be cancelled at any time to receive a full refund prior to the ring being shipped out. Custom orders may be canceled at any time for a full refund prior to final notification that the ring is being manufactured.
Returns: If a customer would like to return their pre-designed ring for a full refund, a request must be made within 30 days of receiving the ring. All returns are subject to inspection and can be rejected if any damage has been incurred. If a return is requested following the 30 day threshold, a 20% restocking fee will be withheld from the refund.
Exchanges: If a customer would like to exchange their pre-design ring for a different design, a request must be made within 30 days of receiving the ring. Once an exchange has been authorized, the original ring must be returned to Alchemy Metalworks. Following receipt of the undamaged ring, Alchemy Metalworks will make and ship the exchanged ring to the customer at no additional charge. Once the replacement ring has been received by the customer, the sale is considered final.
Order Changes: An order can be changed at any time prior to final notification that the ring is being manufactured
Please Contact Us if you have any questions or concerns.