Workmanship and Quality

All our rings carry a lifetime guaranteed for manufacturing defects, workmanship and quality.  If there are any issue with a ring, Alchemy Metalworks will replace the ring for free.  We however cannot replace a ring that is damaged or worn due to everyday wearing. Please see our Exchanges and Returns page.

Sizing Issues

Alchemy Metalworks understands that sizing is not a perfect science. Rings can be exchanged for a different size up to 30 days from receipt of the ring. Please note that Titanium rings cannot be resized, therefore ensuring your ring size prior to ordering. We suggest having your finger sized by a jeweler or ordering our free ring sizer.  If a ring does not fit comfortably/correctly upon receipt, the ring can be returned and a new size will be made and shipped to you. Alchemy Metalworks must be notified within 30 days after receiving the ring or the sale is considered final and no substitution will be provided. Please see our Exchanges and Returns page.

Custom Rings

All custom rings require final approval by the customer before we start production.  Therefore, please be detailed when reviewing the proof image(s) prior to final approval. 

Order Cancellation

Any pre-designed ring order can be cancelled at any time to receive a full refund prior to the ring being shipped out.  Custom orders may be canceled at any time for a full refund prior to final notification that the ring is being manufactured.

Returns

Customer can return their pre-designed ring for a full refund up to 30-days from receipt of the ring. All returns are subject to inspection and can be rejected if any damage has been incurred. Please see our Exchanges and Returns page.

Order Changes

An order can be changed at any time prior to final notification that the ring is being manufactured

Please Contact Us if you have any questions or concerns.

“Customized rings” – Any ring with custom engraving.

“Pre-Designed Rings” – Rings with an existing design, and without customization. Ring size IS NOT considered a custom attribute unless the size falls outside of our standard size offering.