“Customized rings” – Any and all rings with custom or personalized engraving and/or text.
“Pre-Designed Rings” – Rings with an existing design, and without personalization or customization. Ring size IS NOT considered a custom attribute unless the size falls outside of our standard size offering.
“AMW” – Alchemy Metalworks
Alchemy Metalworks is not responsible for inaccurate sizing information collected during the ordering process. Titanium rings cannot be resized, therefore please ensure your ring size prior to ordering (we suggest visiting your local jewelry store for a sizing tool). If a non-custom/personalized ring does not fit comfortably/correctly upon delivery, the ring can be returned and one substitute ring one size larger or smaller will be shipped. Alchemy Metalworks must be notified within one week after receiving the ring or the sale is considered final and no substitution will be provided.
All customized and personalized rings require final approval by the customer before we start production, therefore please be detailed when reviewing the proof image(s) prior to final approval. Once final approval has been given, no further changes will be accepted without a 15% remake fee.
Custom/personalized orders may be canceled at any time prior to final approval for a full refund. Orders canceled following final approval will incur a 20% restocking fee which will be automatically deducted from the refund.
*** All customized and personalized ring sales are considered final. ***
If a customer would like to return their ring for a full refund, such a request must be made within one week of receiving the ring. All returns are subject to inspection and can be rejected if any damage has been incurred. If a return is requested following the one week threshold, a 20% restocking fee will be withheld from the refund.
Once a return/exchange has been authorized, Alchemy Metalworks will cover the return shipping expense. Following receipt of the undamaged, returned item, AMW will issue and ship a replacement to the customer at no additional charge. Once the replacement ring has been received by the customer, the sale is considered final.
Changes to an order may be made within 24 hours of placing the order. Changes submitted after this time may incur a 15% remake fee.
Pre-designed orders may be canceled within 24 hours of the sale. Orders canceled after this time will incur a 20% restocking fee, which will be automatically deducted from the refund.
Please Contact Us if you have any questions or concerns.