We always say, when in doubt, reach out!  We really do want you to be delighted with your Alchemy Metalworks experience! If you have questions or need help with your ring, please Contact Us.

Exchanges

We know that ring sizing isn’t a perfect science, so we offer one exchange for a different size up to 30 days after delivery. Yes, even customized rings, because we want you to be fully satisfied with your Alchemy Metalworks experience. 

If your ring doesn’t fit correctly upon receipt, fill out the Exchanges & Returns Form below to get started. We’ll be in touch shortly to finalize the details. For an exchange request, the ring must be returned to us. We don’t charge an exchange fee, but you are responsible for the cost of shipping the ring back to us.

Remember that our rings are made to order, so we will make you a new ring after we receive your return.

Returns

Rings with any customization—including inside engraving, changes to a standard Alchemy design, special finishes, or other requested modifications—do not qualify for a return for refund.

Rings ordered exactly as shown as a standard Alchemy design, without inside engraving or any other requested modifications, may be returned for a refund of the amount paid for the ring up to 30 days after delivery. All returned rings will be inspected, and we reserve the right to reject a return if the ring has been damaged.

To start a return, fill out the Exchange & Return Form below. We will be in touch shortly to finalize the details. The ring must be returned to us before a refund will be issued. We do not charge a restocking fee, but you are responsible for the cost of shipping the ring back to us.

Original shipping charges, including expedited shipping upgrades, are nonrefundable.

For either an exchange or a return, you must notify us within 30 days of receiving your ring. After 30 days, the sale is considered final.